The USPS is experiencing unprecedented, nationwide delays in shipping, as well as reduced staffing due to COVID-19. Here are answers to some of your questions:
  1. If your package is stuck in Pre-Shipment, this is due to USPS not scanning your package into their system. We have no reason to believe that your package isn’t on its way to you.
  2. If it seems that your package isn’t moving within the USPS system, it is. USPS Tracking may simply not be complete or accurate during these delays.
  3. We have received reports of packages arriving in good order, but after lengthy delays.
We ask your continued patience at this busy time of year, as the USPS strives to deliver your order as speedily as is possible.
FOR INTERNATIONAL ORDERS – COVID-19 SHIPPING SUSPENSION
Recently, some countries have been suspending shipping services for packages from the United States. Please click here to see if your country is affected by these service suspensions. This list is updated daily by the USPS, so please check back often.
– Should packages be returned to us, we are able to re-send packages at the buyers own risk and expense. However, we are unable to refund original shipping costs unless those costs are refunded to us by our shipping provider.
– Anyone may ask us to hold a package until shipping restrictions are lifted, taking advantage of sales and offers, which MUST be specified in your order notes.
– Orders that are being held may not be changed in any way or combined with other orders.
– The orders will be stored until restrictions are lifted and we receive an email from you at [email protected] instructing us to release your package. Please include your order number.
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